Information We Collect
We collect information you give us directly — such as your name, address, phone number, email, date of birth, and payment details — when you book an appointment, join a membership, complete an intake form, or contact us. We also collect information automatically through our website, such as your IP address, browser type, and pages visited, as described in the Cookies section below.
Health Information
When you complete a medical intake form, receive a consultation, or are treated by one of our providers, we collect health information relevant to your care — medical history, medications, allergies, lab results, and clinical notes. This information is treated as protected health information (PHI) and is handled under the safeguards described in our HIPAA Compliance Statement, not as general marketing data.
How We Use Information
We use the information we collect to schedule and deliver care, process payments, communicate with you about appointments and your treatment, maintain accurate medical records, comply with legal and regulatory obligations, and — where you have not opted out — to send appointment reminders and marketing communications about our services.
How We Share Information
We do not sell your personal or health information. We share information only as necessary to provide your care and run our business: with the licensed clinicians and staff involved in your treatment, with payment processors to bill for services, with laboratories when you order testing, and with service providers who support our scheduling, communications, and IT systems under confidentiality obligations. We may also disclose information when required by law, such as in response to a valid subpoena or public health reporting requirement.
Cookies & Website Analytics
Our website uses cookies and similar technologies to remember your preferences and understand how visitors use our site, so we can improve it. You can control cookies through your browser settings. Disabling cookies may affect some site functionality but will not affect your ability to contact us or book care by phone.
Data Retention & Security
We retain medical records for the period required by New York and New Jersey law, and other personal information for as long as reasonably necessary for the purposes described above. We use administrative, technical, and physical safeguards designed to protect your information, but no system is completely secure, and we cannot guarantee absolute security.
Your Choices & Rights
You may request access to, a copy of, or a correction to your personal and health information by contacting us. You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly. Depending on your state of residence, you may have additional privacy rights; contact us and we will respond consistent with applicable law.
Children
Our services are intended for adults, with the exception of our Kids Mini Myers IV, which is offered only to guests age 12 and older with a parent or guardian present throughout the visit. We do not knowingly collect information from children through our website independent of a scheduled, parent-consented appointment.
Changes to This Policy
We may update this policy from time to time. We will post the revised policy on this page with an updated effective date, and material changes will be communicated in a way reasonably designed to reach current patients.
Contact Us
Questions about this policy or your information can be sent to info@zenivspa.com or by calling (332) 239-2005.