Acceptance of Terms
By using this website or booking a service with Zen IV Spa, you agree to these Terms of Service. If you do not agree, please do not use our website or services. These terms work alongside our Privacy Policy and Medical Disclaimer, both incorporated by reference.
Booking, Cancellation & Payment
Appointments can be booked through our website, by phone, or by text. Cancellations made at least four hours before your scheduled appointment are free of charge. Cancellations inside that window, or missed appointments, may be charged up to half the price of the visit; this fee is waived when you are unwell. Payment is due at the time of service unless you hold an active membership or approved corporate account.
Membership Terms
Memberships are billed monthly with a minimum term of two billing cycles for Starter and Silver Zen and one billing cycle for Gold Zen and Platinum Zen. After the minimum term, a membership continues month to month and may be cancelled with at least 30 days' written notice (email or text), effective at the end of the billing cycle following that notice. Cancelling before the end of the minimum term does not refund credits already used, and any treatments received at member pricing during a cancelled minimum term may be re-billed at the regular à la carte price. Monthly IV credits are for use within the month they are issued and do not roll forward; unused credits expire at the end of that billing cycle. Member discounts and included credits apply only to the guest named on the membership, except where a plan explicitly permits sharing with a household or designated individual, as described on our Membership & Pricing page.
Eligibility & Medical Screening
All services are subject to a medical intake and screening by a licensed provider. We reserve the right to decline, modify, or discontinue any service where, in our clinical judgment, it is not appropriate for you, including based on your health history, current medications, or vital signs at the time of your visit. Prescription programs additionally require current lab work and provider approval before any medication is dispensed.
Website Use
You agree to use this website only for lawful purposes and not to misuse it, interfere with its operation, or attempt to access it using any method other than the interface we provide. Content on this website — including text, images, and pricing — is the property of Zen IV Spa or its licensors and may not be copied or republished without permission.
Pricing
Prices listed on our website are current as of the time of publication and are subject to change. The price confirmed at the time of booking, or communicated to you directly, will apply to your appointment. Member pricing requires an active membership in good standing.
Limitation of Liability
To the fullest extent permitted by law, Zen IV Spa's liability arising from your use of this website is limited to direct damages and shall not include indirect, incidental, or consequential damages. Nothing in these terms limits liability for clinical negligence, which is governed by applicable medical malpractice law rather than this website agreement.
Governing Law
These terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where services are rendered in New Jersey, in which case New Jersey law governs the clinical relationship for that visit.
Changes to These Terms
We may revise these terms from time to time. The version posted on this page at the time of your appointment or website visit is the version that applies.
Contact Us
Questions about these terms can be sent to info@zenivspa.com or by calling (332) 239-2005.